Personal Data Protection
for gdwon3 Users

Scope and Application of Policy

This Privacy Policy is published by gdwon3 and applies to all users who access the gdwon3 website, register an account, make deposits or withdrawals, participate in online games, or interact with any service provided by this platform.

By registering an account or using gdwon3's services, you are deemed to have read, understood and agreed to the terms of this Privacy Policy in full. If you do not agree with any provision herein, please discontinue use of the platform and contact our support team for further assistance.

Information Collected

gdwon3 collects several categories of information from users to allow the platform to function securely and comply with international licensing requirements. This information falls into three main categories:

A. Identity Information

• Full name as it appears on your identity card (MyKad) or valid travel document
• Identity card number or passport number
• Date of birth for age verification purposes (21 years and above)
• Active email address and mobile phone number
• Mailing address or current residential address

B. Financial Information

• e-wallet details such as Touch 'n Go eWallet and Boost
• DuitNow account and online banking (FPX) information for deposit and withdrawal purposes
• History of deposit and withdrawal transactions on the gdwon3 platform
• Crypto wallet address for users who use USDT, BTC or ETH

C. Technical and Usage Information

• IP address and device type used during login
• Game history, bets and activity on the platform
• Login session data including access time and location
• Browser information and device operating system

Purpose of Data Use

Every piece of information collected by gdwon3 is used for lawful, specific and limited purposes. gdwon3 does not use your data for any purpose not stated in this Policy without prior notice to you.

• Identity and age verification — To confirm that users are 21 years of age or older, in line with responsible gambling requirements and platform licensing.
• Deposit and withdrawal processing — To enable financial transactions to be carried out securely through supported payment methods, including e-wallets, online banking and cryptocurrency.
• User account management — To allow you to access your account, update information, recover passwords and manage account settings securely.
• Fraud detection and security — To monitor suspicious activity, prevent account misuse and protect the integrity of the platform from external threats.
• Service communications — To send you notifications related to transactions, account updates, policy changes and relevant bonus information.
• Legal compliance — To meet the reporting and compliance obligations required by gdwon3's international licensing body.
• Service improvement — To analyse aggregated usage patterns in order to improve the user experience on the platform, including platform speed and game selection.

Disclosure to Third Parties

gdwon3 respects the confidentiality of your personal information. In general, we do not disclose your personal data to any third party except in the following circumstances:

• Payment service providers — Required transaction information is shared with payment processors such as FPX gateway providers, e-wallet operators and cryptocurrency networks solely to carry out your transactions.
• Game software providers — Minimum technical data required for the operation of games provided by third-party developers listed on the gdwon3 platform.
• Licensing and enforcement bodies — When required by international licensing authorities or law enforcement agencies with valid jurisdiction.
• Technical service providers — Technical partners providing hosting infrastructure, cybersecurity and platform analytics, subject to strict confidentiality agreements.

Data Storage and Security

gdwon3 applies appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or destruction. Security measures in place include:

• Data encryption in transit using industry-standard TLS/SSL protocols
• Password storage using strong hashing techniques
• Role-based access controls for internal staff
• Continuous security monitoring and periodic penetration testing
• Documented incident response procedures to address any data breaches

Your personal information is stored for as long as necessary for the stated purposes, or for the period required by the applicable licensing regulations. Once the retention period ends, the data will be securely deleted or anonymised.

Cookies and Tracking Technologies

The gdwon3 platform uses cookies and similar tracking technologies to improve the user experience, ensure smooth platform functionality and analyse usage patterns on an aggregated basis. Several types of cookies are used:

• Essential cookies — Required for basic platform operations such as login session authentication and security. These cookies cannot be disabled.
• Preference cookies — Store your chosen settings such as interface language and display preferences. These improve comfort during continued use.
• Analytics cookies — Used to understand general traffic patterns and platform usage, without identifying individual users.

You can control or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the functionality and security of the gdwon3 platform.

User Rights

As a gdwon3 user, you have the following rights regarding your personal information. All requests relating to these rights may be submitted to the gdwon3 support team via live chat or email.

• Right of access — You have the right to know what information we hold about you and to request a copy of that information.
• Right of correction — If your personal information is inaccurate or out of date, you have the right to update it through your account settings or by contacting support.
• Right of deletion — You may request deletion of your personal information, subject to our data retention obligations under the applicable licensing regulations.
• Right to object to processing — You have the right to object to the processing of your data for direct marketing purposes, where applicable.
• Right to data portability — You may request your data in a machine-readable format for transfer to another service provider.

Underage Users

gdwon3 services are for users aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21.

If we find that personal information has been collected from someone under the specified age limit, we will take immediate steps to delete that information and close the account in question. An age verification process is carried out during registration to ensure that only eligible users can access the platform.

Amendments to the Privacy Policy

gdwon3 reserves the right to amend this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform operations. Any significant amendments will be communicated to users via in-platform notifications or email at least seven days before the amendments take effect.

Your continued use of the gdwon3 platform after the effective date of such amendments is considered your acceptance of the amended Privacy Policy. You are encouraged to review this page periodically to stay informed of our latest privacy practices.

How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how gdwon3 handles your personal information, please contact our support team through the following channels:

• In-platform live chat — Available 24 hours a day, 7 days a week in Bahasa Melayu and English. The fastest option for immediate enquiries.
• Support email — [email protected] — suitable for detailed enquiries or formal requests relating to your privacy rights.

Our support team will endeavour to respond to every privacy-related enquiry within a reasonable timeframe. For requests relating to user rights such as data access or deletion, please state this clearly in your message along with your account details to help us process your request efficiently.